Requesting Accessibility Accommodations
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Current Service Disruptions
No disruptions currently reported.
Accessibility Policy
Adult and Teen Challenge of Central Canada (“ATCCC”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Our Commitment
ATCCC is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
ATCCC understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
ATCCC is committed to excellence in serving and providing goods and services to all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Training
We are committed to training all staff and volunteers in accessible customer service, other Ontario accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities, and will train employees and volunteers on accessibility as it relates to their specific roles.
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
We maintain records of the training, including the dates on which the training was provided.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
Communication
We communicate with people with disabilities in ways that take into account their disability. This may include, but is not limited to the following:
- Written communication
- Oral communication
- Maintaining eye contact
- Incorporating visual aids
- Not shouting
- Providing ample time for responses
We will work with the person with disabilities to determine what method of communication works for them.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask for appropriate documentation that confirms the person needs the service animal for reasons relating to their disability.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the organization will notify customers as soon as reasonably able. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available in the following ways:
- Posting in a conspicuous place such as a public entrance
- Posting on the website for any disruption anticipated to be greater than 72 hours in duration.
Feedback Process
ATCCC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Feedback may be provided in the following ways:
- In person to a manager
- By phone
- By mail
- By email
- By fax
All feedback, including complaints, will be handled by the appropriate manager.
We will make all reasonable efforts to address concerns or complaints promptly.
All information related to the feedback process is clearly outlined on the Company website.
Notice of Availability of Documents
ATCCC will provide documents related to accessible customer service in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and at no additional cost.
Information and Communications
We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:
a) in a timely manner, taking into account the person’s accessibility needs due to disability; and
b) at a cost that is no more than the regular cost charged to other persons.
We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with:
a) an explanation as to why the information or communications are unconvertible; and
b) a summary of the unconvertible information or communications.
We will work towards ensuring our website follows internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment
We notify employees and job applicants that accommodations can be made during the recruitment and hiring process by notice on the website’s career section. We will also notify applicants when setting up interviews of
available accommodation, should they require it. Accessibility accommodations will be mentioned again in the offer of employment process.
Should any changes be made to the applicable accommodation policies or processes, employees will be made aware.
Should an employee require job accommodation in relation to accessibility it will be created, as able, as soon as possible after the request is made and in consultation with the employee. Accommodations will be implemented and if required, a customized emergency plan will also be created for the employee and shared as required, with the employee’s consent, for purposes of implementation. These plans will be reviewed in conjunction with scheduled accommodation reviews, or as required.
Design of Public Spaces
We will meet accessibility laws when building or making major changes to public spaces.
Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available. Accessible formats are available upon request.